WebOct 2, 2024 · Q2: Is it possible to customize and filter the fields on the scoreboard, based on subtype? A2: We’re currently developing the ability to customize the scoreboard columns and also the ability to filter the results by static filter; this will allow you to filter out the irrelevant results. WebApr 2, 2024 · In general will say that the way to write category in the static filter field in the design view is: problem_type=’hardware’ (this is category) problem_sub_type=’hardware’ …
SysAid Tutorial: How to use the Help Desk List (SysAid …
WebSysAid includes a large variety of out-of-the-box reports that allow you to evaluate the performance of your help desk, track inventories, measure the progress of your various tasks and projects, and more. You can build new reports using SysAid's Report form or a third-party application, such as iReport. WebStatic filters A static filter will apply to all results shown in the selected view, and can only be removed by returning to the Customize List view. Please contact support if you would … swiss it group
SysAid Reviews, Ratings & Features 2024 Gartner Peer Insights
Web1020 replies. 2 years ago. LukeV. I occasionally have to write new views for our ticketing list and can't seem to find any documentation for the static filters beyond this ->. … WebSysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools. ... Popular Filters Feature Ratings (132)Likelihood to Recommend (132)Pros and Cons (132)Use Cases and Deployment Scope (132)Return on ... WebTriggers when a new service record is created in SysAid. User Defined Name Required This name will help you to monitor the activity from SysAid Service Record Type Title Filter by the Service Record's title Description Filter by the Service Record's description Category Status Request user Assigned to Admin group Company Email Account Impact swiss is what country